Help Center › Support
I want to talk to support
💬 Did not find what you needed in the tutorials? Here is how to reach Fluxor support and what is covered.
Before opening a ticket
Most questions are already answered in the tutorials. Before contacting support, check:
- Have you looked for the command's tutorial in the Help Center?
- Do you know which version of Revit and Fluxor you are using?
- Do you have a screenshot or short video of the error, if there is one?
Support channels
Customers with an active license can reach support through the channel agreed in the contract/onboarding (e-mail or dedicated chat).
What is covered
- Errors or unexpected behavior in Fluxor commands.
- Questions about how to use a plugin feature.
- Installation, activation or licensing problems.
What is not covered
- General Revit support unrelated to Fluxor.
- Modeling or fixing third-party projects.
- Customizations outside the contracted scope.
💡 Tip: the more specific your report (command used, screenshot of the error, Revit version), the faster support can help.